No matter how many years of experience you have in the field of mental health, (re-) starting your career in a new country is always challenging. PsyGlobal wants to guide you in this challenging process, to make

 sure your landing will be as soft as possible. We interviewed Dutch professionals Wendy Weijts, clinical psychologist and psychotherapist, connected to WorldPsychologists, and teacher at RINO Amsterdam and Myra Haakman, psychologist, psychological lead at PsyGlobal, and co-founder of WorldPsychologist, about the Dutch vision on mental health care. In the first articles, we talked about structure and a professional relationship and the intake session. In this article, we talk about the diagnosis, treatment plans and closure.

 

The diagnosis and mutual understanding of goals

After the intake session, you’ll most likely be asked to set a diagnosis, together with your supervisor. You’ll set a diagnosis according to the DSM-5, together with a descriptive diagnosis. This descriptive diagnosis always includes the clients gender, age and the reason why they are getting treatment. For example: “Client is a 37-year old woman with a history of personality disorders. She is currently presenting increased depressive symptoms due to a life-event (divorce). Symptoms are worsened due to self-isolation and overall avoidance.”

This diagnosis leads to a certain treatment plan that has a clear start and finish. In the Netherlands, this diagnosis is always shared with the client due to insurance matters. This is done in the first meeting after the intake. You share the diagnosis and the treatment plan that you and your supervisor decided on. Clearly explain why this is the diagnosis according to you, how you are going to work together to treat it and what realistic goals can be set. This is a very important step in the process: the client must fully understand what the plan is from now on. Make sure there is mutual understanding about those goals and the path towards them.

Setting realistic goals is very helpful in keeping structure. Everything you do in the therapy sessions should be aimed towards reaching those goals.

 

The diagnosis is what you are going to treat

The diagnosis is set following a diagnostic decision tree. The DSM-5 serves as a guideline in this process. The order of the treatment is important here. In general, you will prioritize the most severe or acute problems and then proceed to evaluate other possible disorders. This may mean that substance use disorders or severe psychotic disorders are assessed first, followed by other disorders such as mood disorders, anxiety disorders, and personality disorders, and finally, behavioral issues or adjustment disorders.

It is possible that there is more than one diagnosis. For example, trauma and depression. However, it is important to only put a diagnosis on the issue that you are actually going to treat. If you set a diagnosis, you are going to have to treat it. That might mean that you are first (and sometimes only) going to work on a trauma, while your client also has a personality disorder. It is however important to take everything a client is dealing with into account, since it might have an effect on a treatment plan. For example, if a client is autistic and has a depression, the treatment for the depression has to be adjusted. Or, another example, if the personality disorder has affected the trauma, this has to be taken into account. 

The holistic theory on diagnoses

Looking at the interconnectedness of your client’s issues, as mentioned in the two examples above, is an example of a holistic approach. It’s used to gain a better understanding of the relationship between the client’s development, personality, and the symptoms they experience. It’s also very helpful to explain to your client how certain issues interconnect. And how, for example, certain behavior from their childhood, keeps them from healing. 

A possible model to use for the holistic theory consists of three parts: 

1. The head: structural vulnerabilities or history. This consists of personal factors (genetics) and surrounding factors (the context of the family – cultural background, how someone was raised, childhood trauma)
2. The middle: personality traits or instrumental vulnerabilities. These entail relatively fixed beliefs that someone holds about themselves, the world, or others.
3. The tail: complaints and problems. What is the main complaint and what perpetuates what. 

If you click here, you can download a worksheet for the holistic theory, developed by the VGCT and translated into English.

 

Structured treatment plans

The diagnosis and the treatment plan set the structure for the treatment. There are protocols available for the process and guidelines for the number of sessions per diagnosis. Every process has a clear start and finish. Make sure to stick to this process as much as possible. It is well thought-through and very helpful for you as a therapist, as well as for the client: Everybody knows what is expected. Of course, there is some room to deviate. For example, when something intense happened in the client’s life, there is space to talk about that in the session. However, we really encourage you to return to the initial plan every time. For example, take ten minutes to talk about the current situation, and return to the plan for today after that.

Once again: a therapist in the Netherlands does not take over control. They set the structure, the framework, they will guide, but the client is in charge. You will be in this together.

 

Evaluation and closure

It can be very difficult to end a therapy process. There is always room to improve more, even though the initial goals are reached. If you use a certain protocol, closure is easier since you slowly reach the end of the process. But also if you are not following the protocol, there is still a guideline for the number of therapy sessions attached to a certain treatment plan. Or you make a plan with your client: how many sessions do you both think are necessary to reach a certain goal? You can also always emphasize on the insurance matter again; in basic GGZ, the insurance often only covers a certain number of sessions.

 

Make sure to announce in advance that the end of the treatment is approaching. Tell your client that you have reached the final step in the protocol, that there remain – for example – four sessions. Your client will feel more pressure to work towards their goals, there is a sense of urgency.

 

The closure comes with an evaluation. The intake form is used to evaluate the treatment, together with the questionnaire(s) that you used at the start of the treatment. Focus on the initial diagnosis and the goals that you agreed on at the start. There is probably always more to work on, but that was not part of this specific treatment plan. Celebrate the goals that you’ve reached together. The client can be very proud of what they achieved!

 

To conclude

We all agree that it’s very challenging for foreigners to come to work in a local environment. There’s the language, cultural differences, protocols, specific ways of working.. With these articles, we hope we have given you some tools to kickstart your work journey here. In addition to these articles, we have written extensive guidelines about working in the Netherlands; from peculiarities about the Dutch culture to roles and responsibilities within Mental Health Care. The guidelines can be found here.

 

Please remember that PsyGlobal is here for you. There is no such thing as a stupid question, and we are available to answers yours anytime. You can also participate in intervision sessions to exchange experiences and ideas with us and fellow foreign mental health professionals, attend webinars or enroll for trainings. We will update you regularly through LinkedIn or our newsletter. Thank you for being part of PsyGlobal, and good luck!

 

No matter how many years of experience you have in the field of mental health, (re-) starting your career in a new country is always challenging. PsyGlobal wants to guide you in this challenging process, to make

 sure your landing will be as soft as possible. We interviewed Dutch professionals Wendy Weijts, clinical psychologist and psychotherapist, connected to WorldPsychologists, and teacher at RINO Amsterdam and Myra Haakman, psychologist, psychological lead at PsyGlobal, and co-founder of WorldPsychologist, about the Dutch vision on mental health care. In the first article, we talked about structure and a professional relationship. In this article, we talk about the intake session. An article about the diagnosis, treatment plans and evaluation will follow.

 

Everything starts with a good intake

In Mental Health Organisations (curative clinical care – GGZ)*, the first session with a new client lasts 60 minutes. This intake is often done by you as the basic psychologist, and your supervisor might join in the last 15 minutes to get a feeling with the client as well. In these 45 or 60 minutes, the most important role of a therapist is to ask questions. Some psychologists have their own ‘intake format’ that lists important questions. This is up to you. It can however be helpful to work with standardized questionnaires, to make sure you don’t miss anything.

 

Steal with pride

We asked Myra and Wendy to share some of the questions from their intake format. Feel free to pick the ones that resonate. They might come in helpful.

First, it’s important to clarify the client’s issues. Always keep the DSM-5 in the back of your mind when clarifying these: 

• How come you are here today? What makes you come to seek help specifically today, instead of two months from now, or two years ago? 
• Can you describe your challenges / issues?
• How did these issues become problems now?
• How do you deal with your challenges / issues? What do you do to cope with them?
• If you were your own therapist, what would you advise yourself to do?
• How would somebody else explain your issues? (Your mum, partner, friends)

It’s also important to get to know the client:

• Can you tell me something about yourself? What do you do in your day-to-day life? How is your family situation? Do you have friends with whom you can talk about your problems?
• Who knows you are here today?
• Who supports you?
• When you are not feeling well, how can I see that?
• Is it difficult for you to ask for help?
• Do you drink alcohol, use drugs, or take medication?
• Do you notice physical problems that are or might be related to your mental problems (somatic)?

Learn about their past:

• Have you been diagnosed before? Are there any mental problems in your family?
• Have you had treatment before? What worked and what did not?
• Did you ever take medication before? Did that help?
• What have you done yourself to cope? What worked?
• Have you ever attempted suicide (before)?

And finally, it’s important to understand your client’s goals:

• If this treatment is done, what has changed?
• If you wake up tomorrow and a miracle has happened, what has changed? What do you do that’s different from what you do today? How would you notice that something has changed? 
• Is there a parallel goal you want to accomplish besides solving your mental issues? For example: find a job, a new house, get married, change the relationship with friends / family.
• What is your goal for this treatment? (There might be more than one issue, but it is not said that the client wants to work on every issue.)

Setting goals is probably the most important, but also most difficult. If you set goals with your client, make sure to make them SMART. They must be realistic. If you don’t think they are, be honest about it. That also helps in growing trust.

 Some Mental Health Organisations use their own standard questionnaires for intake sessions, also to measure effectiveness of the treatment. You will use the same questionnaire at the start and at the end of the treatment. An example of such a questionnaire is the ROM, the Routine Outcome Monitoring. The ROM used to be mandatory for insurance. This is no longer the case, but it can still be useful.

 

Insurance Matters

Working in curative clinical care (GGZ)* in the Netherlands means you have to deal with your client’s insurance and other stakeholders. That means that certain steps in the process are mandatory to take. Let’s put those chronologically:

1. A client comes to you with a referral from their family doctor. After the intake session, you have to send a letter back to the family doctor to report about the client. The content of the letter should always be discussed with the client, before you send it. 
2. After you set a diagnosis, you have to share this with the insurance company. This is done through the HoNOS+. This is a questionnaire from the ZPM (Zorgprestatiemodel – Care Performance Model) and it stands for ‘Health of the nation outcome scale’. The only thing that you share with the insurance is the so-called ‘Zorgzwaarte’, the intensity of the care. Everything else is private information. 
3. Together with your client and your supervisor, you finalize the treatment plan.
4. It’s also important to keep in mind that your client has to be seen by your supervisor (the ‘regiebehandelaar’), at least once within the first four sessions, and after that at least once a year. This is also due to insurance matters.

After the intake session, you’ll most likely be asked to set a diagnosis, together with your supervisor. We’ll dive into this process in the next article. 

* if you work in a municipality or preventive care, the ‘rules’ in this article often don’t apply. However, it could be very useful to keep them in mind in your work, as they might help you to structure your sessions.

Do you want to read more about working in a merely Dutch culture? We have written another article about stereotypes in the workplace. You can find it here.

 

No matter how many years of experience you have in the field of mental health, (re-) starting your career in a new country is always challenging. PsyGlobal wants to guide you in this challenging process, to make

 sure your landing will be as soft as possible. We interviewed Dutch professionals Wendy Weijts, clinical psychologist and psychotherapist, connected to WorldPsychologist, and teacher at RINO Amsterdam and Myra Haakman, psychologist, psychological lead at PsyGlobal, and co-founder of WorldPsychologist, about the Dutch vision on mental health care. In this article, we touch upon the subjects of structure and professional relationships. Articles about the intake, diagnosis, treatment plans and evaluation will follow.

 

The importance of structure

Probably the most specific characteristic of the Dutch mental health system is that it’s very structured. The level of structure will differ from practice to practice, but it’s always present to some extent. For example, intake sessions follow a certain framework and treatment plans are usually clearly predefined. This is partly due to insurance matters, but it’s also very much due to Dutch culture. The Dutch are a very structured people. This can be challenging. However, in the end it is very helpful to follow a certain structure. Not only for the client, but also for you as a therapist.

It is good to have a predefined plan before you start a treatment. And, for example, a clear timeframe for a session. On the one hand it helps you to maintain control, and on the other hand it gives you a well-deserved 15-minute break in between sessions. It’s also good to explain this to your client. Tell them that your sessions last 45 minutes and that you follow a structured treatment plan with them. If you find it difficult to explain why, you can always emphasize the fact that insurance only covers a certain number of 45-minute sessions, and that your hands are tied because of this.

 

The client needs to get to work

Another typical part of the Dutch mental health system is that it asks for a proactive attitude from the client. Getting psychological help in the Netherlands means that you, as a client, must get to work as well. The therapist will not solve your problems for you. The therapist does not take over control. They will set the structure, but the client is still in charge. Explain that to your client, manage their expectations: tell them how you are going to work on their issues together. How it is expected that they do their ‘homework’ in between sessions and report back to you about it in the sessions that follow. The more effort the client puts in, the more therapy will bring them. 

When it comes to managing expectations, make sure you get realistic goals together. We will dive deeper into these goals in the next articles. However, it’s good to point out that setting goals does not mean that you cannot give your client hope. Visualize their situation after the therapy has ended, how life will be different. This gives confidence and it will increase their motivation. 

 

Professional relationship

In the Netherlands, the approach to the client-therapist relationship in mental health care is primarily professional and focused on expertise and guidance towards recovery. Unlike some countries where the relationship may take on a more personal approach, therapists in the Netherlands maintain a boundary between their professional role and personal life. This does not mean that Dutch therapists are not friendly or never get personal, it’s however probably less than what you are used to. While this approach may seem more formal, it can foster a sense of trust and confidence in the therapeutic process. Clients often appreciate the clarity and professionalism that comes with knowing their therapist is solely focused on their well-being and journey to healing. By maintaining a professional distance, therapists in the Netherlands aim to create a safe and supportive environment where clients feel understood and empowered to address their mental health challenges.

 

We do not say that it’s wrong to have a more personal relationship with a client. Especially for clients that have trust-issues, this might feel like the best way to go. However, we do believe those issues can also be tackled with a more professional relationship, with boundaries and structure.

There is a strong parallel with parenting. It’s important for children to have autonomy, to explore and learn on their own, but they also need clear boundaries and guidance. In a structured and supportive environment, children feel safe and secure. The same holds for therapy: setting boundaries creates a sense of safety and predictability, an important foundation for growth and development.

 

To further enhance the feeling of safety, emphasize on confidentiality: everything that is discussed in the therapy room stays there. All correspondence is done with consent of the client. You might need to repeat that a few times for your client to believe you, since they might have heard that before.

 

No right or wrong

If you start working within the Dutch mental health care, you will be thrown in the deep. Not only because everything is new and different here, but also because you’ll probably have to deal with complex cases of trauma, depression, addiction, and distrust in the system. We want to make your life easier. Hopefully, our articles will help you to understand the processes here, your colleagues, insurance matters.

We believe that frameworks and structure work, especially when dealing with heavy cases and caseload. That does not mean however that proposed protocols and structures are the only right way to do things. You are not ‘wrong’ if you are doing things differently.

We want to emphasize the fact that, no matter what, you are making a huge difference in the life of your clients. And we thank you for that.  

 

Do you want to read more about working in a merely Dutch culture? We have written another article about stereotypes in the workplace. You can find it here.

 

If you start working in a merely Dutch environment, there are a few peculiarities about the Dutch (and the Netherlands) that you might want to know beforehand. And no, we are not talking about there being more bikes than people in the Netherlands, or how everyone is wearing wooden shoes. We are talking about workplace culture and how to find you way around there. Forewarned is forearmed!

 

 

Your first day at work

An important first thing to keep in mind: be on time. Punctuality is very important for the Dutch. Make sure you arrive well on time. If you can’t make it on time, let your manager know that you’ll be late and why.

What’s also important to keep in mind: leave on time. A healthy work-life balance is crucial for the Dutch. The Netherlands rank third out of 41 countries on the OECD Better Life Index for work-life balance. There is more focus on output: It’s more important to get your work done, than to make a massive amount of hours.

The Netherlands are known for frequent meetings. These tend to be informal, but again, do start and end at a set time. The focus is on cooperation and compromise to achieve shared goals. It is expected that everyone in the meeting shares ideas and opinions, regardless of their position. So, be on time and come well prepared!

 

That brings us to the topic of communication

People in the Netherlands are known for being direct and honest. Don’t take their feedback personal. Think of it as an opportunity to engage in constructive dialogue and come to a mutual agreement.

While the Dutch are known to be open and straight-talking in their communication style, their body language is low-key. Personal space is very important. Don’t stand too close, for example.

And even though roughly everyone in the Netherlands speaks at least some English, it’s always good to try to learn some basic Dutch. It shows respect and willingness to integrate.

 

The everyday work culture

So, you got through your first day ánd your first meeting? There’s more to know!

Let’s touch upon the subject of hierarchy for example. Hierarchy is only subtly present in most workplaces, and there is a general expectation that everyone’s views and ideas matter, regardless of your position in the company. Decisions are therefore made in all levels of the organization; employees usually have a high degree of autonomy and independence. The emphasis is on collaboration and teamwork. This also means however that overly competitive behavior is not appreciated. As (senior-level) management is always approachable, excessive hierarchical formality is usually discouraged.

As mentioned earlier, decisions are made together. This involves compromising, and the fact that the word poldermodel is actually Dutch says enough. It focuses on the importance of achieving shared goals, in spite of possible differences.

And last but not least, the Dutch love organizing and planning. This means state-of-the-art business strategies, highly efficient meetings, strict organization and planning, but also, that so-loved work life balance.

 

All in all, the Dutch are known to be open-minded and tolerant when it comes to welcoming new cultures in the workplace. Make sure you are open as well; show interest in your new colleagues. In their work, but also in their personal life. It will be highly appreciated if you learn at least some Dutch words or small sentences (Lekker! Gezellig!) But most importantly, be your authentic self. And wear your wooden shoes, of course.

 

Source: https://www.expatica.com/nl/working/employment-basics/dutch-business-culture-102490/